FAQ

How can I place an order?

To order, simply browse our online store, choose the items you like, add them to your cart, and follow the secure payment process.

What are the delivery times?

Delivery times vary depending on your location. Typically, please allow 5-8 business days for your order to arrive. All of our orders are processed and shipped within 48 hours.

Are the items quality?

Yes, we are committed to providing high quality items. We work with reputable suppliers to ensure customer satisfaction.

Can I change my order after I place it?

Unfortunately, once the order is confirmed, we cannot guarantee any changes. Please check your order carefully before finalizing your purchase.

How can I contact customer service if I have a problem?

For any questions or concerns, please feel free to contact us through our contact page. We are here to help!

Can I return an item if I am not satisfied?

Yes, we accept returns. Simply send us your order number via our "Contact" tab.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to track the status of your delivery.

What happens if I'm not there when the delivery takes place?

The delivery person will leave a delivery notice allowing you to reschedule the delivery or collect your volis from a collection point near you.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us directly so we can resolve the issue.

What is your return policy?

You can return any item within 14 days of delivery for a refund or exchange, as long as it meets our return criteria.

Are return costs covered?

Return costs are covered by us in the event that the item is defective or does not match the description, otherwise the costs are the responsibility of the customer.

How to make a return?

Please contact our customer service with your order number and the reason for return, we will then provide you with the procedure to follow.

How long will it take to process my refund?

Once we receive the returned item, you will receive the refund within 7 business days.

Do you offer express shipping?

Of course, this option requires an additional fee. It will be offered to you during the payment phase.

I haven't received my package, what should I do?

If 5 days have passed since the estimated delivery time and you have not received your package, please contact us.

What payment methods do you accept?

We accept credit/debit card payments (Visa, MasterCard, American Express) as well as other secure payment options.